Terms & Conditions

Perfect Holiday Cape Town — Holiday Accommodation & Vacation Services

These Terms & Conditions ("Terms") govern all bookings, reservations, stays, and services provided by Perfect Holiday Cape Town ("the Company", "we", "us", "our") to any client, guest, or booking agent ("the Guest", "you", "your"). By making a reservation or payment, you agree to these Terms in full.

1. Bookings & Reservations

1.1 Booking Confirmation

A booking is only confirmed once:

• The 50% deposit (or full payment) has been received and has cleared, and
• Written confirmation has been sent by the Company.

A quotation is not a booking. Please only ask for an invoice when you are ready to pay.

1.2 Deposit and Balance

• A deposit of 50% of the total is payable within 24 hours of the invoice to secure your dates. If the deposit is not received within 24 hours, the dates may be released without notice.
• The remaining 50% balance is due no later than 14 days before check-in. For bookings made less than 14 days before check-in, the full amount is payable with the invoice.
• Your booking confirmation, with the villa address and check-in details, is sent once full payment has cleared.

1.3 Peak Season Policy

Due to high demand during peak periods (November–February, public holidays, and major events), full payment may be required at the time of booking. A quotation never holds dates.

2. Payment Terms

2.1 Accepted Payment Methods

We accept:

• EFT / Bank transfer
• Debit / Credit card (select properties only)

2.2 Proof of Payment

Providing a Proof of Payment (POP) does not guarantee a booking until funds have reflected in our bank account.

2.3 Deposit Policy

Deposits form part of the amounts paid and are dealt with under the Cancellation & Refund Policy below.

3. Cancellation & Refund Policy

3.1 Guest Cancellations

Cancellations must be sent to us in writing (email). If you cancel your booking, whenever that may be:

• 75% of all amounts you have paid is refunded to you.
• 25% of the amounts paid is retained by the Company as a cancellation fee.
• The refund is paid within 14 working days of your written cancellation.

3.2 Company Cancellations

In the rare event that the Company must cancel due to unforeseen circumstances — including property damage, safety concerns, operational issues, government restrictions, or force majeure — the Guest will be offered:

• Alternative dates, or
• An alternative property of equal or greater value (where available), or
• A full refund of funds paid (processing timelines apply)

The Company is not liable for any costs outside of accommodation, including but not limited to flights, car hire, travel insurance, or visa fees.

3.3 Other Refunds

Besides cancellations (3.1 and 3.2), refunds are made for overpayments and duplicate transactions. All refunds are paid after verification of the payment details, within the timeline in 3.4.

3.4 Refund Processing Timeline — 14 Working Days

Refunds are paid within 14 working days from the date of the written cancellation (or, for other refunds, from the date the refund is approved). This allows for internal processing, bank clearance and compliance checks.

Important:

• Weekends and South African public holidays are excluded from the 14-day calculation.
• Once the refund has been released by the Company, bank-to-bank delays may still apply.
• Guests will be notified once the refund has been actioned and may request a reference number.
• Refunds can only be issued to the same account or card used for the original payment, in accordance with South African banking and anti-fraud regulations.
• In cases involving disputes, chargebacks, or compliance verification, the processing period may be extended and guests will be informed.

3.5 No Proof of Payment for Refunds

Perfect Holiday Cape Town does not issue Proof of Payment (POP) for refunds. Refunds are processed through a bank-led reversal instruction, not a standard outward payment. Guests may contact their bank directly to enquire about incoming funds.

3.6 Refund Method

Refunds can only be made to the same account or card used for the original payment. This is required by South African anti-fraud, FICA, and banking compliance regulations. Refunds cannot be paid to third-party accounts or alternative beneficiaries.

4. Check-in & Check-out

4.1 Standard Times

• Check-in: 14:00
• Check-out: 10:00

Early check-in or late check-out may be arranged subject to availability and must be confirmed in writing in advance.

4.2 Identification

All guests must provide valid government-issued identification prior to check-in for security and insurance purposes.

5. Security, Damages & Incidents

5.1 Security Deposit

Some properties require a refundable security / damage deposit. This is refundable post-departure inspection within 7–14 business days, less any deductions for breakages, damages, missing items, or excessive cleaning.

5.2 Responsibility for Damages

Guests are fully responsible for:

• Any damages, breakages, or missing items during their stay
• Excessive cleaning required beyond normal standard
• Any negligence or misconduct resulting in loss or harm to the property or its contents

5.3 Guest Conduct

The Company reserves the right to remove or refuse accommodation to any guest engaging in:

• Illegal activities
• Disruptive, dangerous, or threatening behaviour
• Misuse or damage of the property

No refund will be issued in such cases.

6. House Rules

All guests agree to comply with:

• Maximum occupancy limits as stated in the booking
• Strict no-smoking policy inside all properties
• Noise regulations — particularly after 22:00
• Body corporate, estate, or building management rules where applicable

Failure to comply may result in immediate eviction without refund.

7. Liability

7.1 Guest Responsibility

Guests stay at their own risk. The Company is not responsible for loss, theft, or damage to personal items, or for injuries or accidents occurring on the property, unless caused directly by proven negligence of the Company.

7.2 External Services

The Company is not responsible for interruptions or failures relating to:

• Load shedding or electricity supply
• Water shortages or municipal service failures
• Internet / Wi-Fi, DSTV, or streaming services
• Third-party service providers including housekeeping, transfers, or excursions

8. Force Majeure

The Company is not liable for cancellations, delays, or changes arising from events outside our reasonable control, including but not limited to:

• Natural disasters or severe weather events
• Government lockdowns, travel bans, or restrictions
• Security incidents or civil unrest
• Utility or infrastructure failures
• Strikes or labour disputes

9. Privacy & Data Protection

We process all guest information in strict accordance with South Africa's Protection of Personal Information Act (POPIA). Personal data is collected and used solely for:

• Booking administration and confirmation
• Security verification and fraud prevention
• Legal and regulatory compliance

We do not sell, rent, or share personal data with unauthorised third parties.

10. Amendments

The Company reserves the right to update or amend these Terms at any time without prior notice. The version of the Terms applicable to your booking is the one in effect at the time your reservation was confirmed.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be subject to the jurisdiction of the South African courts.

12. Contact Details

Perfect Holiday Cape Town

Email: bookings@perfectholiday.capetown

Phone: +27 21 825 9959

WhatsApp: https://wa.me/message/WFGRVBJHH3E6B1

Website: www.perfectholiday.capetown

For all booking enquiries, cancellation requests, or complaints, please contact us in writing via email.

Perfect Holiday Cape Town
Cape Town, Western Cape, South Africa
bookings@perfectholiday.capetown · +27 21 825 9959